Privacy Policy

Last Updated: August 18, 2026

EcomHub (“EcomHub,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase EcomHub products, use our themes and licensing services, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with EcomHub, we may collect the following categories of information.

Information You Provide

When you make a purchase, contact support, subscribe to updates, or otherwise interact with us, you may provide information such as:

• Name

• Email address

• Billing information

• Order and transaction information

• Shopify store information

• Support messages and correspondence

• Information you voluntarily provide when contacting us

Payment information may be processed directly by our payment providers or ecommerce platform. We may not directly receive or store complete payment-card information.

Theme and License Information

When an EcomHub theme is activated or its license is validated, our licensing system may process information necessary to authenticate and manage the license, such as:

• License key or associated license identifier

• Theme edition

• Shopify store or shop domain

• License activation status

• Number of authorized activations

• Theme/version information

• Activation and validation timestamps

• Technical information associated with licensing requests

We use this information to verify legitimate licenses, prevent unauthorized use, administer license limits, provide access to licensed functionality, and maintain the security of our products.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Referring pages

• Pages viewed

• Approximate location derived from IP address

• Date and time of visits

• Website interaction and diagnostic information

This information may be collected through cookies, pixels, analytics technologies, server logs, and similar technologies.

2. How We Use Information

We may use information we collect to:

• Process and fulfill purchases

• Deliver digital products

• Create, activate, validate, and administer theme licenses

• Verify authorized use of EcomHub products

• Prevent license abuse, fraud, and unauthorized distribution

• Provide customer support

• Respond to questions and requests

• Maintain and improve our website, themes, and services

• Diagnose technical problems

• Communicate important product or service information

• Provide theme updates to customers who are entitled to receive them

• Send marketing communications where permitted

• Maintain security and prevent fraudulent or malicious activity

• Comply with applicable legal obligations

• Enforce our Terms of Service, licensing terms, and other policies

3. Payments

Purchases may be processed through Shopify and/or third-party payment providers.

Payment providers may collect information necessary to process your transaction according to their own privacy policies.

EcomHub generally does not directly store complete credit or debit card numbers when payment information is processed by a third-party payment provider.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, measure performance, provide relevant marketing, and improve our services.

Some cookies may be provided by third parties that supply analytics, advertising, payment, ecommerce, or other services.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings or through cookie controls provided on our website.

5. Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with our website and to measure or improve our marketing.

These providers may process information such as your device information, browser information, IP address, website interactions, and advertising identifiers in accordance with their respective privacy policies.

Depending on the technologies we actually use, these services may include platforms such as Shopify analytics, Meta, TikTok, Google, or similar providers.

6. How We Share Information

We do not sell your personal information for money.

We may disclose information to service providers and other parties when reasonably necessary to operate EcomHub, including providers that assist with:

• Ecommerce and order processing

• Payment processing

• Website hosting

• Theme licensing and authentication

• Email delivery

• Customer support

• Analytics

• Advertising

• Fraud prevention

• Infrastructure and security

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our rights or users, investigate fraud or security incidents, or enforce our agreements.

If EcomHub is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining licensing and transaction records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal obligations.

Retention periods may vary depending on the type of information and why it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information under our control.

However, no website, database, transmission method, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You are responsible for protecting your account credentials and theme license keys from unauthorized access or disclosure.

9. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information.

These rights may include the ability to request:

• Access to personal information we maintain about you

• Correction of inaccurate information

• Deletion of certain information

• A copy or transfer of certain information

• Restriction of certain processing

• Objection to certain processing

• Withdrawal of consent where processing is based on consent

• Opt-out rights relating to certain advertising or data-sharing practices

These rights are subject to applicable exceptions and verification requirements.

To submit a privacy request, contact EcomHub Support using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you receive promotional emails from EcomHub, you may unsubscribe using the unsubscribe option included in the communication.

You may still receive transactional or service-related communications concerning purchases, licenses, security, support requests, or other important account matters.

11. Children's Privacy

EcomHub's products and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

12. International Users

Your information may be processed or stored in countries other than the country in which you live.

Where required, we take appropriate measures regarding international transfers of personal information in accordance with applicable law.

13. Third-Party Services and Links

Our website or products may contain links to or integrate with third-party websites, applications, or services.

EcomHub is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal requirements.

When we update this policy, we will revise the “Last Updated” date at the top of the page. Material changes may be communicated through additional means where required by law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:

EcomHub Support

Contact information is available through the EcomHub website.