Terms of Service

Last Updated: September 29, 2026

These Terms of Service (“Terms”) govern your access to and use of EcomHub websites, prebuilt dropshipping stores, Shopify themes, digital products, licensing services, support services, and related products and services (collectively, the “Services”).

By purchasing, accessing, downloading, activating, or using an EcomHub product or Service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, do not purchase or use the Services.

1. EcomHub Products

EcomHub provides digital products and services designed primarily for Shopify merchants.

Our products may include:

• Starter Store
• Growth Store
• Ultimate Store
• EcomHub Pro Theme
• Theme licenses
• Prebuilt Shopify storefronts
• Product research or product selections
• Store customization
• Digital guides and resources
• Other products or services advertised by EcomHub

The exact products, features, number of products, customization, services, bonuses, and other benefits included with an order are those stated on the applicable product page or at checkout at the time of purchase.

Features and inclusions may differ between Starter Store, Growth Store, Ultimate Store, and other EcomHub products.

2. Prebuilt Dropshipping Stores

EcomHub offers prebuilt Shopify dropshipping stores intended to reduce the time and technical work required to create a storefront from scratch.

Depending on the package purchased, EcomHub may provide a Shopify store containing selected products, product pages, theme configurations, design elements, applications or integrations, written content, images, and other storefront components.

The exact scope of each package is determined by the offer displayed at the time of purchase.

EcomHub may use templates, proprietary theme components, standardized layouts, design systems, or other reusable elements when creating customer stores.

“Prebuilt,” “ready-made,” “ready to launch,” and similar descriptions mean that substantial portions of the storefront setup are completed for the customer. They do not mean that no additional configuration, business setup, advertising, payment-provider setup, legal compliance, supplier management, or other work will ever be required by the customer.

3. Starter, Growth, and Ultimate Stores

EcomHub currently offers multiple prebuilt store packages, including Starter Store, Growth Store, and Ultimate Store.

Each package may contain different quantities of products, services, customization, features, bonuses, or other benefits.

Customers receive only the features and services expressly included with the package purchased at the time of checkout.

Purchasing one package does not automatically entitle the customer to features or services included with another package.

EcomHub may modify the structure, pricing, features, and availability of packages for future purchases.

4. Store Information and Customer Responsibilities

Customers are responsible for providing accurate and complete information reasonably required for EcomHub to fulfill their order.

Delays caused by missing information, inaccessible accounts, incorrect email addresses, failure to respond to requests, or other circumstances within the customer's control may delay delivery.

Customers remain responsible for operating their Shopify business after delivery, including where applicable:

• Shopify subscription fees
• Domain registration and renewal
• Advertising expenses
• Supplier costs
• Product fulfillment
• Customer service
• Taxes
• Payment processing
• Refunds and returns to their customers
• Compliance with applicable laws
• Business registrations or licenses
• Product claims and advertising
• Third-party applications and subscriptions

Unless expressly included in the purchased package, these costs and responsibilities are not assumed by EcomHub.

5. Digital Product and Store Delivery

EcomHub products and prebuilt stores are digital products and services.

Delivery may occur through email, account access, Shopify collaborator access, store transfer, downloadable files, license credentials, or another reasonable electronic method.

A prebuilt store order is considered delivered when EcomHub has made the completed store, applicable store access, or transfer instructions available to the customer.

Digital products are considered delivered when the applicable download, access credentials, license information, or instructions have been made available.

Customers are responsible for maintaining access to the email address and accounts associated with their purchase.

6. EcomHub Pro Theme License

EcomHub prebuilt stores may include or use the proprietary EcomHub Pro Theme.

Purchasing a prebuilt store containing EcomHub Pro does not transfer ownership of the EcomHub Pro Theme, its source code, underlying framework, intellectual property, branding, licensing technology, or associated systems.

Instead, the applicable purchase grants the customer a limited, non-exclusive, non-transferable, revocable license to use EcomHub Pro on the Shopify store authorized by the purchase.

Unless expressly stated otherwise, the EcomHub Pro license included with a prebuilt store is limited to the store delivered or authorized as part of that purchase.

An additional Shopify store requires an additional applicable license.

7. Permitted Theme Use

Subject to these Terms and the applicable license, customers may:

• Use EcomHub Pro on the authorized Shopify store.
• Customize the theme for that store.
• Modify theme settings and storefront content.
• Make reasonable code modifications for their authorized storefront.
• Create reasonable backup copies for legitimate use.
• Use the authorized store commercially.

Customizing or modifying EcomHub Pro does not transfer ownership of the underlying theme or create a right to redistribute, sublicense, or resell the theme.

8. Prohibited Theme Use

Without express written permission from EcomHub, customers may not:

• Share EcomHub Pro theme files with unauthorized persons.
• Sell, sublicense, rent, lease, distribute, or give away EcomHub Pro.
• Publish EcomHub Pro source code for public download.
• Upload the theme to theme-sharing or file-sharing websites.
• Use a single-store license across multiple unauthorized stores.
• Share, sell, transfer, or publicly disclose license keys.
• Circumvent or interfere with EcomHub licensing systems.
• Modify the theme for the purpose of defeating license enforcement.
• Forge or manipulate licensing-server responses.
• Remove technical licensing restrictions.
• Claim ownership of EcomHub's proprietary theme framework.
• Resell EcomHub Pro or a modified version as a standalone theme product.

Unauthorized distribution or licensing circumvention may result in suspension or termination of the applicable license.

9. License Verification

EcomHub Pro may communicate with EcomHub licensing infrastructure to activate or validate an authorized license.

License verification may process technical information reasonably necessary to determine authorization, including:

• License identifier
• Theme version
• Shopify store or domain information
• Activation status
• Validation information
• Relevant technical request information

License information is handled in accordance with EcomHub's Privacy Policy.

EcomHub may periodically verify continued authorization to use licensed functionality.

10. License Suspension and Termination

EcomHub may suspend or terminate a theme license where we reasonably determine that:

• The license is being used beyond its permitted activation limit.
• The license was fraudulently obtained.
• Payment for the applicable purchase was reversed or successfully disputed.
• A license key was publicly shared or distributed.
• Theme files were unlawfully redistributed.
• Licensing protections were deliberately circumvented.
• The Services are being used in material violation of these Terms.

Where appropriate and reasonably possible, EcomHub may provide an opportunity to resolve a licensing issue before permanent termination.

Termination does not create a right to a refund except where required by applicable law or expressly provided by EcomHub's Refund Policy.

11. Products and Suppliers

Products included or suggested in an EcomHub store may be selected based on research, supplier availability, market information, historical trends, advertising activity, or other information available when the store is created.

Terms such as “winning product,” “trending product,” “winning products,” or similar marketing terminology describe products identified through EcomHub's research methodology or market observations.

Such terminology does not constitute a guarantee that a particular product will generate sales, revenue, profit, or any other business result.

Product trends, competition, supplier availability, pricing, shipping times, advertising costs, and consumer demand may change at any time.

Unless expressly stated otherwise, suppliers are independent third parties and are not controlled by EcomHub.

12. Customer Marketing and Store Operation

After delivery, the customer is responsible for operating and marketing their business.

EcomHub does not control the customer's:

• Advertising campaigns
• Advertising budget
• Creative strategy
• Product pricing
• Offers
• Target audiences
• Customer service
• Supplier relationships
• Fulfillment
• Business decisions

Advice, guides, product research, examples, or educational information supplied by EcomHub do not create a guarantee of business performance.

13. Results Disclaimer and No Earnings Guarantee

By purchasing or using an EcomHub product or Service, you expressly acknowledge and agree that EcomHub does not guarantee any specific sales, revenue, profit, conversion rate, return on advertising spend, business performance, or other financial result.

Purchasing a Starter Store, Growth Store, Ultimate Store, EcomHub Pro license, or any other EcomHub product does not guarantee that your store will generate sales or become profitable.

Any revenue figures, sales figures, screenshots, testimonials, case studies, customer results, demonstrations, examples, advertising results, or other performance information appearing on EcomHub's website, advertisements, social media, emails, or other marketing materials are provided for informational or illustrative purposes and should not be interpreted as a promise, representation, or guarantee that you will achieve the same or similar results.

Individual results vary substantially and depend on factors outside EcomHub's control, including but not limited to:

• Product selection
• Product-market fit
• Advertising strategy
• Advertising spend
• Advertising creatives
• Pricing
• Offers
• Competition
• Market conditions
• Consumer demand
• Supplier performance
• Customer service
• Customer execution
• Experience
• Time and effort

Past performance of EcomHub, an EcomHub customer, a particular product, or any example store is not necessarily indicative of future results.

By completing a purchase, you acknowledge that operating an ecommerce business involves financial risk and that you are solely responsible for your business decisions, advertising expenses, operating expenses, and business performance.

14. No Business or Financial Advice

EcomHub provides ecommerce products, technology, research, and educational information.

Nothing provided by EcomHub constitutes legal, tax, accounting, investment, or financial advice.

Customers are responsible for obtaining professional advice where appropriate and for determining whether operating an ecommerce business is suitable for their circumstances.

15. Shopify and Third-Party Services

EcomHub is an independent business and is not Shopify unless expressly stated otherwise.

Shopify and other platforms, applications, suppliers, payment processors, advertising platforms, and third-party services are governed by their own terms and policies.

EcomHub cannot guarantee continued compatibility with every third-party service or application.

Third-party services may modify their pricing, functionality, policies, availability, APIs, or other features without EcomHub's control.

EcomHub is not responsible for problems caused solely by third-party platforms, applications, services, suppliers, custom code, or modifications outside EcomHub's control.

16. Store Customizations

Customers may modify their delivered store or hire third parties to do so.

EcomHub is not responsible for errors, lost functionality, incompatibility, design problems, licensing problems, or other issues caused by modifications performed by the customer or an unrelated third party.

Customers should maintain backups before making significant code or theme modifications.

17. Support

EcomHub may provide reasonable support relating to products or services purchased from EcomHub.

Support may include assistance with:

• Store delivery
• Theme installation
• License activation
• Built-in EcomHub Pro functionality
• Reproducible EcomHub theme errors
• General guidance concerning included features

Unless expressly included with the purchased package, support does not include unlimited custom development, advertising management, supplier management, fulfillment, customer service for the customer's customers, or general business consulting.

Support availability, response times, and scope may change.

18. Refunds

Because EcomHub provides digital products and customized or prebuilt digital storefronts that may be delivered or accessed electronically, purchases may be subject to limitations on refunds after fulfillment or delivery.

Refund eligibility, guarantees, exclusions, and procedures are governed by EcomHub's separate Refund Policy and any specific guarantee expressly included with the offer purchased.

No statement in these Terms eliminates rights or remedies that cannot legally be waived under applicable consumer-protection law.

19. Intellectual Property

EcomHub Pro, EcomHub designs, proprietary code, documentation, graphics, branding, logos, licensing technology, digital resources, and other proprietary materials are owned by EcomHub or its applicable licensors and are protected by applicable intellectual-property laws.

Except for licenses expressly granted under these Terms, no ownership rights are transferred to the customer.

“EcomHub” and associated branding may not be used in a manner falsely suggesting that another product, company, or service is operated, sponsored, or endorsed by EcomHub.

20. Customer Content and Branding

Customers retain ownership of content and branding they independently provide for their stores, including their own:

• Logos
• Product information
• Images
• Videos
• Written content
• Brand assets

Customers are responsible for ensuring that they have the legal right to use any content supplied to EcomHub or uploaded to their storefront.

EcomHub does not acquire ownership of a customer's independent brand merely by providing a store or theme.

21. Availability and Changes

EcomHub may modify, improve, discontinue, or replace portions of its Services, packages, themes, and future products.

Features, prices, product quantities, bonuses, services, and package structures may change for future purchases.

Changes to future offerings do not necessarily modify the package previously purchased by an existing customer.

Where practical, material changes affecting existing purchases will be handled consistently with applicable law and existing contractual obligations.

22. Disclaimer of Warranties

To the fullest extent permitted by applicable law, EcomHub products and Services are provided on an “as is” and “as available” basis.

EcomHub does not guarantee that:

• A customer's store will generate sales or revenue.
• A customer will earn a profit.
• A particular product will sell.
• Advertising campaigns will be profitable.
• Using EcomHub will increase conversion rates.
• A store will achieve any particular business result.
• Every third-party service or application will remain compatible.
• The Services will operate without interruption or error.
• Every feature will remain compatible with every future Shopify update.

Examples, demonstrations, previews, testimonials, case studies, marketing materials, and customer results do not guarantee future business performance.

23. Limitation of Liability

To the fullest extent permitted by applicable law, EcomHub will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of the Services, including loss of profits, revenue, data, advertising expenditure, business opportunities, or goodwill.

To the fullest extent permitted by applicable law, EcomHub's aggregate liability arising from a particular purchase or Service will not exceed the amount actually paid to EcomHub for the product or Service giving rise to the claim.

Some jurisdictions do not permit certain exclusions or limitations of liability, so some portions of this section may not apply.

24. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold EcomHub and its owners, affiliates, employees, contractors, and service providers harmless from claims, damages, liabilities, and reasonable expenses arising from:

• Unlawful use of the Services
• Material violation of these Terms
• Infringement of third-party rights
• Content supplied by the customer
• The customer's operation of their ecommerce business

25. Fraud and Chargebacks

Customers who believe there is a problem with an order should contact EcomHub Support so EcomHub has an opportunity to investigate and address the issue.

Fraudulent purchases, unauthorized payment activity, fraudulent representations, or abusive payment disputes may result in suspension of associated licenses or Services where permitted by law.

EcomHub may provide payment processors, banks, card networks, or dispute-resolution providers with relevant records concerning an order, including proof of purchase, acceptance of applicable policies, communications, delivery records, access records, license information, and other evidence reasonably relevant to a payment dispute.

Nothing in this section prevents a customer from exercising legitimate rights to dispute an unauthorized or otherwise legally disputable transaction.

26. Order Refusal and Cancellation

EcomHub reserves the right, where permitted by law, to refuse or cancel an order before fulfillment where there is suspected fraud, payment risk, abuse, technical error, inaccurate information, inability to fulfill the requested service, or another legitimate business reason.

If EcomHub cancels a paid order before providing the purchased product or service, the applicable payment will generally be refunded.

27. Governing Law

These Terms will be governed by the laws applicable to EcomHub's legal business entity and principal place of business, without regard to conflict-of-law principles, except where mandatory consumer laws require otherwise.

Before publishing these Terms, EcomHub should replace this paragraph with its actual legal business entity, principal place of business, and governing jurisdiction.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

29. No Waiver

Failure by EcomHub to enforce any provision of these Terms does not constitute a waiver of that provision or EcomHub's right to enforce it later.

30. Changes to These Terms

EcomHub may update these Terms periodically.

When changes are made, the “Last Updated” date will be revised. Where required by applicable law, EcomHub will provide additional notice of material changes.

Continued use of the Services after updated Terms become effective constitutes acceptance where permitted by applicable law.

Terms applicable to a particular purchase remain subject to any mandatory legal rights and contractual obligations existing at the time of that purchase.

31. Contact

Questions regarding these Terms, licensing, store purchases, or other EcomHub Services may be directed to:

EcomHub Support

Contact information is available through the EcomHub website.